Is a deposit required?
We require a $100 non refundable deposit. However, if you do cancel, the deposit will be applied as credit to any future charter trip in the following 12 calender months.
What is the cancellation policy?
If it is cancelled the day of the trip there is a charge
equivalent to our 5 hour minimum. If it is cancelled 7 or less days prior to the trip there is a $100.00 charge.
There is no charge for any cancelled 8 or more days prior to the departure. In certain instances, we can work you.
When is final payment due?
Payment for your trip is usually due 7 days in advance of the trip.
Final payment will include any additional or incidental charges incurred on the trip that was not part of the confirmed itinerary.
Examples include on-trip requests for additional stops or an extension of the trip duration.
Do I pay for parking or tolls?
All tolls and parking fees will be the client’s responsibility.
Do I need to tip the driver?
Gratuity for the driver is left to the customer’s discretion.
We only ask that you keep it between you and your driver and not include it on your payment.
How can I pay?
We accepts personal or company checks for deposits and final payment. In addition, we accept MasterCard, VISA, American Express and Discover.
Do I need to find a hotel room for the driver?
It is the responsibility of the client to provide lodging for the driver.
For safety reasons we ask that each driver get his/her own private room.
Do your buses have air conditioning?
Yes, all coaches are equipped with air conditioning.
Do you have regular route bus service to different cities?
No, River City Coaches is exclusively a charter operation for groups who charter the complete coach for a trip to the destination of their choice.
Do you arrange for tickets at attractions and for tours?
No, that is the responsibility of the group.
Is smoking or drinking allowed on your motorcoach?
Smoking is never allowed on the motorcoach. Charter groups may bring alcohal.
River City Coaches cannot provide it. Large amounts of alcohol may require a security deposit.
Do you have a lift-equipped motorcoach to accommodate mobility impaired passengers?
No, we do not have lift-equipped coaches at this time. We have access through other companies that have them.
Do your motorcoaches have restrooms?
Yes
What other amenities are on the motorcoach?
All of our buses are equipped with DVD players, monitors, retractable footrests/armrests, PA system and air conditioning. Some coaches have satellite TV.
What size coaches are available?
We have 45, 54 and 55-passenger motorcoaches and 22-passenger minibus.
Do you travel into Mexico?
No. For insurance reasons we do not travel into Mexico. We can take you to the border if you would like.